07772696598 | Bournemouth | Psychotherapist (MA )| Clinical Supervisor (MBACP)

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Online Counselling and Supervisiononline counselling via skype with Indaba Counselling

If you are not based in Bournemouth, or perhaps are travelling abroad but would still like to make use of my services, then this can be arranged. In addition, if you are local but it is not possible or convenient for you to come to my consulting room then online counselling may be the right solution for you.

I am able to offer online counselling to clients in any location provided you have a reliable internet connection.  I currently have clients in Europe, Asia and Africa who connect with me via Skype.  Both my clients and myself find this to be just as effective as in person counselling and I would be more than happy to make the same arrangement with you, regardless of your geographic location.

How it Works:

We will book a session just as if you were making an appointment to meet with me in person.  Visit my contact page to set this up.  At the designated time we will both log onto Skype or FactTime and connect online for your therapy session.  When you contact me please be sure to provide your Skype or FaceTime username so that I can add you to my contact list. I will send you a text message to ensure that you are ready to begin, and when you indicate that you are all set up then I will call you.

Please note: Although I will do my best to find a time that suits you, this may be challenging if you are in a very different timezone.  My working hours are from 8am-7pm GMT, Monday to Thursday and 8am-5pm GMT on Friday.  We will discuss the available sessions and see if one can be found that is mutually agreeable.

What You will Need:

  • A Skype or FaceTime account.  If you do not have Skype you can download it for free here: Skype. My skype name is: stephanie.jeans2.  Alternatively we can use FaceTime if you prefer.
  • A working microphone and speaker.  It is possible to use the inbuilt microphone and speaker on your computer, but for best audio quality a headset is recommended.
  • A working webcam.  Although it is possible to connect via audio only, many clients benefit from face to face contact as well.  Many laptops have a built in webcam and when I call you via Skype I will select a video call, which will enable us to see each other as we talk.
  • Online payment.  This can be done securely via PayPal using either a PayPal account or credit card.  Visit my Fees page to see the cost and pay online.
  • Although Skype is a cheap and effective option, if you prefer we can make use of other forms of communication such as phone, email or an alternative instant messaging service.  If you have any preferences in this regard please let me know when requesting a consultation.

Thank you for checking out my online counselling option.  I hope this gives you a convenient alternative if in-person sessions are not possible for you.  I look forward to connecting with you wherever and however it best suits you!

Frequently Asked questions ABOUT ONLINE COUNSELLING

What is online counselling?

This is therapy that is done over the internet such that geography does not need to be a barrier to accessing counselling or supervision. It may be via email, instant messaging, Skype or telephone. I will be guided by your preference as my client.

How might online counselling help?

Some people are unable to meet face-to-face for a variety of reasons, and online therapy makes counselling accessible. In the same way as if we meet in person, I will work with whatever is worrying you to find your personal insights and solutions. Most of the problems that you would consider taking in person to your counsellor, can be dealt with online.

How do I choose my therapist?

You will get a feel for a counsellor from their website which will give you an idea of their way of working, areas of special interest, fees, and qualifications. An ethical practitioner will be a member of a recognised professional body such as the BACP or UKCP, and I personally am an accredited member of the British Counselling and Psychotherapy Association (MBACP), and the International Society of Mental Health Online (ISMHO). A therapist should have up to date insurance. As with all my clients, I don’t charge for our first consultation, so that we can talk about your needs and expectations of counselling, to help you decide if you wish to continue with me without any worry of obligation.

It can take slightly longer to establish a therapeutic relationship as we will not be meeting in person, but we will talk about this and constantly review how it is going for you and any concerns you may have.

Is online counselling secure and confidential?

Everything is totally confidential as this is the foundation of the profession, and only on rare occasions may it be necessary to involve a third party. This would be for instance, if I was worried about you hurting yourself or another; child protection issues or any other issues for which I am a mandated reporter.

Online therapy is open to interception as much as a telephone call and emails and messenger communications can be intercepted if someone is determined to. However, as an on online therapist I ensure my virus protection is adequate, up-to-date and that my firewall is turned on (so no-one can see I am online). Anything you relay to me via an online medium is subject to the same confidentiality boundaries that we would have in place if I saw you face-to-face. I am registered with the Information Commissioner's Office, an independent public body set up to protect personal information and ensure that comply with the Data Protection Act.  My registration number is Z2204770 and my entry can be found on the register of data controllers at www.ico.gov.uk

How do I pay and what are the costs involved?

Payment is via PayPal or debit/credit card and this can be done via my website. The cost is the same as if you saw me in person, and I will log the time accordingly and charge per hour. Payment needs to be made prior to each online session.

How does it work?

If we are communicating via Skype or instant messaging, we will establish a convenient time for us both and then I will send a message to check that you are ready, and then I will call you and we will begin. If we are conducting sessions in an asynchronous way, such as via email, then I will respond within 24 hours.


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